RETURN POLICY
Lifetime Warranty
We will honor a Lifetime Warranty for all parts purchased through our website after April 1, 2017.*
Replacement part will no longer be an option for any returns; credit only.
***Returns are not accepted on certain Personal Protective products. Please see product pages for details.***
Lifetime Warranty Voided If The Following
- Broken Flex
- A screen that is Not Ours
- A screen that has been installed with a bad LCD
- All Samsung screens once they have been installed
- Missing Brackets
- Cracked / Chipped screen
- A screen failed from IOS upgrade
Credit
- A Store Credit will be issued for all returns.
- Credit will be given for the current week's sale price. If we no longer sell the part we will honor the last purchase price.
- We do not issue credit for shipping rates.
- If you are returning an item that is not defective there may be a 15% restocking fee deducted from the credit amount.
How to Process Your RMA
- Make sure all parts are securely packaged in a box with sufficient padding material to prevent damage during shipping.
- We provide a pre-paid UPS return shipping label (10-item minimum, can be combined with recycling). Please submit request through the Contact US page. We do not reimburse shipping cost.
- All rejected screens will only be held for 14 days at our facility.
How to Find the Credit for Your Return
- At the top of the page click on the symbol next to My Account to see your available Store Credit
- You can see your Store Credit breakdown by clicking on My Account and on the next page click on Store Credit on the left hand side.
- As of June 2019 you can view your RMA Reports by clicking on My Account and on the next page click on Recycling & RMA Reports.
- The credit will be available within 2 – 3 business day from the time we receive your RMA.
Items Damaged In Transit
- Within 72 hours of the delivery date of the order you must submit pictures: of the damaged items(s) and all 6 sides of the box with the invoice number.
- The damaged item(s), box, and all packaging materials must be keep and available for UPS inspection.
- UPS will only accept the claim if all of the about is done, the claim is rejected by UPS due to any of the above is not followed we will not be held responsible to replace or issue credit for the damaged item(s).
Order Discrepancies
- If there are any discrepancy with your order, missing or incorrect item(s), it must be reported within 24 hours of the delivery date of the order; anything reported after this we will not be held responsible to replace or issue credit for the item(s).
Shipment Delays
- We are not responsible for delayed shipments due do the shipping carrier but if there is an issue we will work with the carrier to help get it resolved as soon as possible.
- Delayed shipments, please contact us so we can reach out to the carrier to help rectify the situation as soon as possible. If they delay is due to weather or a natural disaster we will be unable to issue a credit for the shipping due to this is out of the shipping carriers control.
- Lost shipments, please contact us right away so we can reach out to the carrier to have a lost package investigation started. The turnaround time for the investigation is 8 business days.
- Holiday Shipping Delays: All carriers may experience shipping delays during the holiday season (November through December), and ground-tier shipping options suspend their service guarantee during this time. Please plan your orders accordingly and allow extra time for delivery.